Clear terms before we begin.

You can save or print this page using your browser. Please keep the appointment confirmation and agreed scope with these terms.

1. Who provides the service

Leighton Liam Hepworth, trading as Bytova, is a sole trader. Email hello@bytova.co.uk. Correspondence address: Bytova, 65 Coronation Road, Stainforth, Doncaster, South Yorkshire, DN7 5EU, United Kingdom. Bytova is not VAT registered. The three fixed-price appointments are remote. Repair handovers and project delivery arrangements are confirmed individually; there are no unannounced drop-offs.

2. Fixed-price remote appointments

The service page and the scope agreed with you describe your appointment. Each appointment covers one defined task or issue within the stated duration.

No additional work or charges are agreed automatically. If something needs more time or a different service, I will explain this and seek your agreement first. Hardware, software licences and third-party charges are not included.

3. Suitability and appointment confirmation

Tell me accurately what help you need before confirming. You need a working internet connection, access to the device and permission to make the changes involved. You must be able to remain present and follow reasonable joining instructions. A printer must already be powered on, connected and reachable.

A service contract is agreed when I accept your appointment or the booking provider issues its confirmation for the stated service, price and time. I will provide the agreed scope and arrangements by email, which you should keep. Do not assume a message or selected time alone confirms an appointment.

Choose an available time using Calendly. Payment arrangements are confirmed separately by email; a calendar confirmation is not proof of payment. Check the service, total GBP price and appointment details before confirming. If you need help choosing or booking, email me before proceeding. This website does not collect card details.

4. What the appointment can achieve

I will provide the agreed service with reasonable care and skill. The appointment price covers the agreed support, setup guidance or review time, up to the stated duration. Some issues cannot be resolved remotely or within that time. I will explain practical limitations and next steps.

These services do not guarantee a fix, faster hardware, recovery of data, or that a device is free from viruses or other threats. These fixed-price remote appointments do not include physical repairs, migrations or larger projects. Bytova offers hardware repairs, data-transfer work and business projects under a separate written scope and quote. Account ownership bypass, emergency incident response and ongoing enterprise monitoring are not part of these routine appointments.

5. Your device, data and remote access

Back up important files before work begins and tell me if you cannot do this. You remain responsible for giving accurate instructions and having the rights and licences needed for your device and software. Keep credentials private and enter your own passwords when required.

Remote access takes place only with your permission. Stay present, close sensitive windows and only accept the expected connection. You can ask to stop or disconnect at any time. Read Remote Support Safety before the appointment.

6. Cancellation and early starts

You may cancel at any time before the session starts for a full refund of any appointment payment. Consumers also generally have a 14-day cancellation period starting the day after the service contract is made. An appointment within that period starts only after your explicit early-start request by email, with the required acknowledgement about a fully performed service.

Read Cancellations & Refunds for the full policy, the model cancellation form and the early-start email. Those terms form part of the service agreement.

7. Problems and statutory rights

If you are unhappy with the service, email me with your appointment details and the problem so I can investigate and propose a remedy. Your rights to services provided with reasonable care and skill, and any applicable right to repeat performance or a price reduction, are not excluded by these terms.

Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud, or death or personal injury caused by negligence. Any responsibility for a problem depends on the circumstances and applicable law. Your statutory rights remain protected.

8. Contact, privacy and records

Email hello@bytova.co.uk for service questions, cancellations or complaints. I aim to respond within two working days. See Privacy & Cookies for information about personal data.

9. Quoted repairs and business projects

An enquiry does not create a repair order or project contract. Before you commit, I will provide the proposed work, total price or calculation basis, any diagnostic charge, parts and third-party costs, timing, payment stages and cancellation information in writing. Work starts only when the relevant agreement and any required permissions are recorded.

For equipment work, we agree suitability, the device condition, backup needs, authorised work and handover/return arrangements before you send or bring anything. No parts purchase, data erasure or additional work is authorised by an enquiry alone. Any repair warranty offered will be stated in the quote; your statutory rights are unaffected.

Website, marketing and automation projects identify deliverables, approval stages, revisions, testing, content rights, account ownership and handover. Hosting, software and other recurring costs must be identified before they are agreed. No particular search ranking, lead volume, sales result or time saving is guaranteed.

Where a project includes goods, digital content or a mixture of work, the applicable pre-contract and cancellation information will be supplied before agreement. Consumer rights cannot be removed by the quote. Business customers receive the agreed project and cancellation terms before committing.