HOW IT WORKS

Clear from your first question.

Know what’s included, how to prepare and what happens during your remote appointment.

Choose the right service
Read what’s included and tell me the one task or issue. If you’re unsure whether remote help is suitable, email first.
Arrange the right appointment
Computer Care & Safety Check has an online Calendly calendar. Remote Tech Help and Setup & Getting Started are arranged on request; a request is not a confirmed appointment. Use the booking page for the current route, check the service, total GBP price, time zone and cancellation information, and wait for the appropriate confirmation before treating a time as agreed.
Connect with me
Joining instructions are emailed before your appointment. Stay at your device and only accept the connection you are expecting.
Understand the next steps
I’ll explain what was checked or changed and any practical follow-up. A remote appointment cannot guarantee that every problem will be resolved.

Before your appointment

Back up important files before any work begins.
Have a working internet connection, access to your device and permission to make changes.
Keep any required account access available, but enter passwords yourself and never send them to me.
If you need an appointment within your consumer cancellation period, send the early-start request before work begins.

Patient explanations at your pace.

One agreed task. No extra work without your agreement.

Accept the expected connection and end access at any time.

Clear advice when a remote appointment cannot solve the issue.