A little clarity before you start.

Choose your service on the booking page. Computer Care & Safety Check has an online calendar: opt in before loading Calendly, check the service, total GBP price, time zone and cancellation information, and follow its booking steps. Payment arrangements are confirmed separately by email; a calendar confirmation is not proof of payment. Remote Tech Help and Setup & Getting Started are arranged on request; no appointment or payment is confirmed until separately agreed. You can email me about suitability.

Home users, students, sole traders and small businesses. Explore home technology help or websites, marketing, IT and business systems. Routine remote sessions have fixed scope; repairs and larger projects are quoted individually.

Remote appointments need a usable computer and working internet. Physical faults can start with a repair enquiry; connection or setup work can be assessed separately. Agree suitability and arrangements before booking or sending equipment.

Describe what you want to do or what’s going wrong in an email to hello@bytova.co.uk. Include your device and Windows version if known. Don’t send passwords or security codes.

No. The appointment covers the agreed support or review time, provided with reasonable care and skill. Some issues need hardware work or specialist support. I’ll explain limitations and next steps; your statutory rights remain unaffected.

Yes. Cancel at any time before the session starts for a full refund of any appointment payment. Email me so I can arrange this. See Cancellations & Refunds for your consumer cancellation rights and what happens after work begins.

If you are a consumer, I can start early only after you explicitly request this by email before work begins. You must also acknowledge that the cancellation right ends once the service is fully performed. Read the early-start information and use the email template there.

Remote Tech Help is £25 for 30 minutes. Setup & Getting Started is £35 for 60 minutes. Computer Care & Safety Check is £29 for 60 minutes. These are total appointment prices. Bytova is not VAT registered. Extra work requires a separate agreement.

Yes. Bytova offers hardware repair enquiries, upgrades and PC builds, and data transfers and backup work. These are assessed and quoted separately from routine remote appointments. Specialist recovery and failing drives need assessment first; recovery is not promised.

Email hello@bytova.co.uk with your name, service and appointment details. Provider booking links may also be available, but email is always an option. See Cancellations & Refunds.

No. Computer Care & Safety Check is a practical review of common settings and maintenance areas. It is not a guarantee of performance, a malware investigation or a certificate that a device is free from threats.