By Leighton at Bytova · Updated 29 October 2026
Know where your important files live
Identify the documents and photographs you would miss. Check the folders covered by your chosen backup and whether its latest run completed. Keep a separate copy and check that a sample can be restored to another location without overwriting your current work. An account being signed in does not establish that every important file is protected.
Check what Windows Backup actually covers
On a personal Windows 11 computer, open Windows Backup from Start to review its folder list and current status. Microsoft’s app uses a personal Microsoft account and syncs selected Desktop, Documents, Pictures, Videos and Music folders to OneDrive. Do not assume a Downloads folder, a custom folder or every app’s data is included. Its personal-account backup app does not work with a work or school account; follow your organisation’s IT instructions on a managed computer. Read the Microsoft guidance below before changing your backup configuration.
Review updates thoughtfully
Use the update facilities supplied with your operating system and trusted apps. Read what a restart or change involves, save your work and allow time for it. Check that your operating system is still supported; a familiar-looking desktop is not proof of ongoing security support.
Understand storage and startup
Review available storage and apps that start with the computer. Remove something only when you understand what it is and no longer need it. Do not delete unfamiliar system files or install a cleaner because an advert promises an instant speed boost.
Keep a short record
Note recurring errors, unusual changes and the last backup check. This makes it easier to explain an issue later. Avoid keeping passwords or security answers in a support note or sharing them in a community tip.
Ask before making a change you are unsure about
Computer Care & Safety Check is £29 for up to 60 minutes, with the current live calendar on its service page. It reviews everyday startup, storage, updates and common Windows security settings on a usable, supported Windows computer with working internet. It does not promise faster hardware or a threat-free device. Ask about an unsupported operating system before arranging routine help; a care review does not extend its support. Data-transfer projects need a separate assessment. Suspected fraud, compromised accounts or an active incident should go through Bytova contact first, rather than an ordinary care booking. Routine appointments do not include incident response or forensic investigation.