Fake Virus Pop-Up & Scam Check

A scary virus warning on your screen, a call claiming to be from Microsoft or your bank, or a suspicious message asking for remote access — these are almost always scams. But it can be hard to know for certain. I'll check your device remotely and give you a straight, honest answer.

What's included

• Remote check of your device for any signs of genuine infection or compromise
• Assessment of the pop-up, message or call you received
• Clear explanation of what's real, what's a scam, and what (if anything) was done
• Removal of any malicious software found where possible
• Advice on steps to take to protect yourself going forward

Good to know

If you've already allowed someone remote access to your device, book this session as soon as possible. The sooner we act, the better. I'll tell you honestly if your situation requires additional steps (such as changing passwords or contacting your bank). Support is provided on a best-efforts basis.

Who this is for

Anyone who has seen a virus warning pop-up, received a suspicious tech support call, or is worried they may have been targeted by a scam.

Remote only. Available across the UK.

Also popular: Home Online Safety Setup · Account Recovery Assistance · Virus, Adware & Browser Clean-Up