Frequently Asked Questions
Find answers to the most common questions about my remote technology support services.
About remote support
How does remote support work?
With your permission, I connect securely to your computer using trusted remote access software. You can see everything I do on your screen at all times. You can end the session at any moment by closing the software or switching off your computer.
Is remote support safe?
Yes. I only connect with your explicit permission, and you remain in control throughout. I will never ask for your banking PIN, full banking password or one-time security codes. Read my Remote Support Safety guide for full details.
What do I need for remote support?
A Windows computer and an internet connection. I'll guide you through downloading the remote access software at the start of your session — it takes less than two minutes.
Can you fix every problem remotely?
Most common home computer problems can be resolved remotely. If I find that your issue requires a physical repair or replacement part, I'll tell you honestly and suggest your next steps.
Pricing and payment
How much does it cost?
Each service has a fixed price displayed clearly on its page. There are no hidden charges. You pay at the time of booking through my secure checkout.
What is your refund policy?
Please see my Refund and Cancellation Policy for full details.
Booking and appointments
How do I book?
Choose your service, complete the checkout and I'll be in touch at hello@bytova.co.uk to arrange a convenient time for your session.
How quickly can you help?
Same-Day Remote Computer Help is available for urgent issues. Other services are typically arranged within one to three working days.
The Bytova Home Support Plan
What is the Home Support Plan?
The Bytova Home Support Plan is a monthly subscription giving you priority access to remote help, discounted service rates and peace of mind throughout the year — from £9.99 per month.
Still have a question?
Get in touch and I'll be happy to help.