Last updated: August 2026
This policy explains how I conduct remote support sessions and how I protect your privacy and security when accessing your device.
Bytova
65 Coronation Road
Stainforth
Doncaster
South Yorkshire
DN7 5EU
United Kingdom
hello@bytova.co.uk
How Remote Access Works
To provide remote support, I use a secure, industry-standard remote access tool. Before a session begins, I will send you a link to download a small application. This application allows me to view and control your screen with your permission.
- You can see everything I do on your screen at all times.
- You can end the session instantly at any point by closing the application or clicking “Disconnect”.
- The remote access application is temporary and can be removed from your device after the session ends.
What I Access
I only access the areas of your device that are necessary to resolve your issue. I will always explain what I am doing and why. I do not access, copy or store any personal files, documents or data unless you specifically ask me to as part of the support.
Your Responsibilities
Before a remote support session, I ask that you:
- Close any sensitive applications or documents you do not wish me to see.
- Ensure you are present and watching throughout the session.
- Do not share your remote access code with anyone other than me.
Security
All remote sessions are encrypted. I do not retain access to your device after the session ends. I will never ask for your passwords, banking details, banking PIN or any one-time security codes.
Safety Promise
I will never contact you unexpectedly and ask for remote access to your computer. Legitimate Bytova sessions are always arranged in advance by email. If you receive an unexpected contact claiming to be from Bytova and asking for remote access, do not proceed — email hello@bytova.co.uk to verify before responding.
Consent
By proceeding with a remote support session, you confirm that you consent to me accessing your device for the purpose of providing the support you have requested.
Contact
If you have any questions about how remote support works, please get in touch or email hello@bytova.co.uk before booking.