Terms of service

These terms govern your use of bytova.co.uk and services purchased from Bytova IT Support, an independently operated UK sole-trader business.

By placing an order, you agree to these terms.

Services

I provide remote IT support through secure screen sharing, telephone or other agreed methods. On-site assistance may be available in selected areas where expressly agreed before booking.

You must have permission to authorise work on every device, account or system covered by your booking. You are responsible for providing accurate information about the problem and any relevant device limitations.

Appointments and access

You must provide reasonable access to the device and be available at the agreed appointment time. I may need to rearrange or end a session if safe or effective support cannot be provided.

I cannot guarantee that every fault can be resolved within one session. Additional or specialist work will be explained and quoted separately before it is undertaken.

Data and backups

I will provide services with reasonable care and skill. You should create an up-to-date backup of important data before support begins whenever reasonably possible.

I am not responsible for faults, damage or data loss that existed before the service began or resulted from inaccurate information, unsupported equipment, malware, third-party systems or circumstances outside my reasonable control.

Nothing in these terms excludes liability where doing so would be unlawful, including liability for fraud, personal injury caused by negligence or your statutory consumer rights.