Refund policy
I want you to be satisfied with the support you receive from Bytova.
Remote and on-site support services
You normally have the right to cancel a service purchased online within 14 days of placing your order.
If you ask me to begin the service during this period, you agree that:
- if the service is fully completed, your cancellation right ends once the work is complete; and
- if you cancel after work has begun but before it is complete, I may charge a reasonable amount for the work already provided.
If you are dissatisfied with the outcome of a completed support session, please contact me within seven days. I will review the issue and, where appropriate, provide further assistance or offer a partial or full refund.
This satisfaction commitment does not affect your statutory rights. Services will be provided with reasonable care and skill.
Digital products
You normally have 14 days to cancel a digital-product purchase. However, if you expressly consent to receiving immediate access and acknowledge that this ends your cancellation right, the right to cancel will end when the download begins.
If a digital product is faulty, inaccessible, not as described or unsuitable for its stated purpose, please contact me so I can provide a replacement, correction or other appropriate remedy.
Home Support Plan
The Home Support Plan renews monthly. You can cancel before your next renewal by emailing hello@bytova.co.uk.
Unused sessions do not carry over. I do not normally provide refunds for a partially used subscription month, except where required by law or where the service has not been provided as agreed.
Requesting help or a refund
Email hello@bytova.co.uk with your order number and a brief explanation of the problem.
Nothing in this policy limits your rights under UK consumer law.