Refund and Cancellation Policy

Last updated: August 2026

I want you to be satisfied with every Bytova service. This policy explains your options if you need to cancel or request a refund.

Cancellations

Remote Support Sessions

You may cancel or reschedule a remote support session up to 24 hours before the scheduled time for a full refund. Cancellations made with less than 24 hours' notice may not be eligible for a refund, as the time slot will have been reserved for you.

If you are not satisfied with a completed remote support session, please email me at hello@bytova.co.uk within seven days of the session. I will review the matter and do my best to resolve the problem. If I am unable to do so, I will discuss a fair resolution, which may include a partial or full refund depending on the circumstances.

Project-Based Services

For website design, digital audits, automation setup and similar project-based services:

Cancellation before work has begun: full refund.
Cancellation after work has begun: a fair charge will be made for work completed to date, with the remainder refunded.

Monthly Support Plans

Monthly plans can be cancelled by emailing hello@bytova.co.uk before the next renewal date. There are no long-term contracts and no cancellation fees. Cancellation takes effect from the next billing period.

Digital Products

Digital products such as guides, workbooks and downloadable content are made available immediately upon purchase. Under the Consumer Contracts Regulations 2013, your right to cancel may be lost once you have expressly consented to immediate delivery and acknowledged that you will lose your cancellation right. This will be made clear to you before you complete your purchase.

Your statutory rights are not affected where a digital product is faulty, not as described or otherwise does not conform to what was agreed.

Refunds

Refunds are processed to the original payment method within 5–10 working days.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.