How It Works

Simple, Straightforward Support — for Home and Business

I know that calling in an IT professional can feel daunting — especially if you're not sure what the problem is or how much it's going to cost. Here's exactly what happens when you get in touch with Bytova, from first contact to problem solved.

Step 1 — Choose your service or get in touch

Browse the services on this website and pick the one that matches your situation. If you're not sure which applies to you, visit the Get Help page or email me at hello@bytova.co.uk with a description of the problem. I'll point you in the right direction — no obligation.

Step 2 — Book and pay securely online

Once you've chosen a service, you can purchase it directly through this website. Payment is handled securely by Shopify Payments — I accept all major cards, Apple Pay and Google Pay. You'll receive an order confirmation immediately.

Step 3 — I'll be in touch to arrange a time

After your order is confirmed, I'll contact you by email to arrange a convenient time for your session. I'll work around your schedule and confirm everything in writing before we start.

Step 4 — Remote session

At the agreed time, I'll send you a secure link. Click it and I'll be able to see your screen and — with your permission — help fix the problem directly. You can watch everything I do in real time and disconnect at any moment. I'll explain what I'm doing throughout.

Step 5 — Problem solved

Once the issue is resolved, I'll talk you through what I did and answer any questions. If anything comes back within a reasonable period, get in touch and I'll take another look.

What if I can't fix it remotely?

Most issues can be resolved in a single remote session. If something genuinely requires a physical repair or hardware replacement, I'll tell you honestly and advise the best next step — I won't waste your time or money.